The impact of the COVID-19 pandemic has caused disruptions to the economy, causing small and big companies to alter their operations and proceed remotely. Some even decided to sell business in Philippines since they encountered difficulties that are tough to manage. Furthermore, there is little certainty within the country when the restrictions would ease, as the society is still struggling from the consequences of the crisis.
Travel business leaders and managers innovate more profound strategies to stay relevant amid the pandemic. Travel agents have new roles as part of their redevelopment plans. The utilization of modern tools is prevalent, as technology allows us to extend services from home. Working remotely requires adjustment as we navigate to the uncertainty ahead. Here, we gather the most reliable points on working on your personal spaces to thrive in the industry.
Consider Independent Travel Agents
Home-based or independent travel agents could establish partnerships with your agency. You wouldn’t have to impose changes and restrictions since they have expertise in contacting travelers within their personal spaces. They earn commissions every time a client books a flight through them while providing you services extensively. Independent travel agents and their customer experience would contribute elements for your successful management.
You could also consider hiring these agents based on their niche. Specific travel types include vacation holidays, weddings, business purposes, and leisure. Those who are familiar with it would have a greater influence in terms of client satisfaction and your agency’s reputation. Make sure you carefully do background research to find out which candidate fits your management’s preferences.
Provide Practical and Necessary Training
Shifting to mobile and online-based travel business doesn’t occur overnight. Employees need to grasp and master the devices they would be dealing with. This includes internet ethics and proper use of online sources, as counterfeits are prevalent with easier access. You could offer courses or organize them with seminars that would teach them about computerized bookings and reservations. Make sure that you contact professionals with expertise in media and information literacy.
Technology allows us to communicate well without the need for physical interactions. There are software applications that could serve as an alternative for organizing and scheduling tasks. Utilizing technology and modern tools would unite us despite being separate from each other. You could contact everyone online during work hours. Just don’t forget to consider security issues since people would work from their homes, and some are using devices for personal uses. Virtual teamwork would keep us in line with the client’s demands. Video conferences serve as alternatives to physical and social gatherings.
Above All, Prioritize Safety
The future is uncertain. Despite the urge to continue working in offices and departments, we wouldn’t want to risk ourselves by contracting the virus. The admittance to the hospital might cause loss of life and more severe complications. Prioritize safety and impose the health protocols if you would gravely need to meet up and travel with the staff. Bringing the employees back to companies would cause anybody harm. Lives are more important than revenues.
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